Ticket #12572 (closed defect: fixed)

Opened 19 months ago

Last modified 18 months ago

"Alt +1" screenshots are partially blackened on XO-4 on build 30

Reported by: ajay_garg Owned by: jnettlet
Priority: high Milestone: 13.2.0
Component: x window system Version: not specified
Keywords: Cc: ajay_garg, dsd, manuq
Action Needed: diagnose Verified: no
Deployments affected: Australia Blocked By:


Please see the attached screenshot of the 'blackened' screenshot.

Other notes :: =============

a) Things worked fine on build 21 for XO-4.

b) Things always work fine for other platforms (tested on XO-1.75) for build 21 AND build 30.

c) If xorg-x11-drv-dove is upgraded from 0.3.5-7 to 0.3.5-8 on build 21 of XO-4, the issue starts happening on build 21 too.

d) If xorg-x11-drv-dove is downgraded from 0.3.5-8 to 0.3.5-7 on build 30 of XO-4, sugar fails to boot.

All in all, xorg-x11-drv-dove (version 8) is the culprit; however, downgrading it to version-7 causes the XO-4 to do not boot.


Screenshot of Home.png (26.2 kB) - added by ajay_garg 19 months ago.
screen.py (0.5 kB) - added by ajay_garg 19 months ago.

Change History

Changed 19 months ago by ajay_garg

Changed 19 months ago by dsd

  • next_action changed from never set to diagnose
  • cc dsd, manuq added
  • component changed from not assigned to x window system
  • priority changed from normal to high
  • milestone changed from Not Triaged to 13.1.0
  • owner set to jnettlet

I think it would be useful to Jon to know exactly how these screenshots are taken (i.e. can you produce a simple command-line app that takes a screenshot the same way that sugar does?).

Can the import command from imagemagick successfully take screenshots?

Manuel, could you help us investigate here?

Changed 19 months ago by ajay_garg

Attaching a simple "screen.py" python file, taking up the exact code from "extensions/globalkey/screenshot.py".

Changed 19 months ago by ajay_garg

Changed 19 months ago by sridhar

  • deployment_affected set to Australia

Changed 18 months ago by dsd

  • status changed from new to closed
  • resolution set to fixed
  • milestone changed from 13.1.0 to 13.2.0

Can't reproduce this on 13.2.0 build 3. Not sure what fixed this though, it definitely did happen before. manuq, please verify as well.

Changed 18 months ago by manuq

Can't reproduce anymore as well. I was adding screenshots taken with alt - f1 to attach them to SL tickets and none was corrupted with black areas.

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