Opened 7 years ago

Closed 7 years ago

#2090 closed defect (worksforme)

Suddenly break in Chat

Reported by: tess Owned by: morgs
Priority: high Milestone: Trial-2
Component: chat-activity Version:
Keywords: Cc:
Blocked By: Blocking:
Deployments affected: Action Needed:
Verified: no

Description

IMAGE: BUILD 499
BIOS: Q2C18

In the process of talking by Chat, it may suddenly stop sending and recieving massages

Attachments (2)

Chat.log (4.6 KB) - added by jfuhrer 7 years ago.
presenceservice.log (50.8 KB) - added by jfuhrer 7 years ago.

Download all attachments as: .zip

Change History (9)

comment:1 Changed 7 years ago by jg

  • Component changed from distro to chat-activity
  • Milestone changed from Untriaged to Trial-2
  • Owner changed from jg to morgs
  • Priority changed from normal to high

comment:2 Changed 7 years ago by morgs

  • Owner changed from morgs to tess

tess,

Can you try and get this to happen again? I need the following log files:
/home/olpc/.sugar/default/logs/Chat.log
/home/olpc/.sugar/default/logs/presenceservice.log

Please attach them to the ticket and assign back to me.

comment:3 Changed 7 years ago by jfuhrer

I encountered a similar problem in Chat. While a B4 and a B2 were chatting with each other, each of them stopped displaying the other in the mesh view. The B4's message would no longer reach the B2, and the B4 received the message "Kim-B2 has left the chat." However, the messages that the B2 sent continued to reach the B4 - but had a white XO icon next to them with no name, instead of the normal user icon. I could only get the logs from the B4; the B2's was lost to #1926, but hopefully they're of some use.

comment:3 Changed 7 years ago by jfuhrer

I encountered a similar problem in Chat. While a B4 and a B2 were chatting with each other, each of them stopped displaying the other in the mesh view. The B4's message would no longer reach the B2, and the B4 received the message "Kim-B2 has left the chat." However, the messages that the B2 sent continued to reach the B4 - but had a white XO icon next to them with no name, instead of the normal user icon. I could only get the logs from the B4; the B2's was lost to #1926, but hopefully they're of some use.

Changed 7 years ago by jfuhrer

Changed 7 years ago by jfuhrer

comment:4 Changed 7 years ago by tess

  • Owner changed from tess to morgs

comment:5 Changed 7 years ago by jg

B2-2's (and B1's) will definitely be in trials, what is more, there is no evidence that this is limited to B2's.

comment:6 Changed 7 years ago by jg

  • Resolution set to worksforme
  • Status changed from new to closed
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