Ticket #5773 (new defect)

Opened 7 years ago

Last modified 6 years ago

Trackpad and wifi don't work

Reported by: ggilliom Owned by: holt
Priority: normal Milestone: 8.2.0 (was Update.2)
Component: distro Version:
Keywords: touchpad Cc:
Action Needed: Verified: no
Deployments affected: Blocked By:
Blocking:

Description

I have spent the last three hours trying to get my XO to work properly, with very little luck. The trackpad will work properly for a few minutes, then I will have no control. Also, despite trying both my WEP password and converting it to a HEX version on the recommended conversion, I'm unable to connect to my home's wifi, which is available via a standard Netgeat 802.11g wireless router.

I am astonished at the poor quality of this product, and the counterintuitive nature of the interface. I feel sorry for the youngsters somewhere in the world who will have to learn on this disappointing machine. I owned an Apple eMate 300 10 years ago that was more reliable, intuitive, and nearly as capable as this XO. I really can't describe how frustrated I feel right now -- and how duped. Please let me know how I can get a proper working model, or provide my money back. My kids are heartbroken.

Gregor Gilliom

p.s. This wiki-based documentation and support is *pathetic*. I have no idea what to do with the menus below. You've created a computer for non-users, but only the savviest of users can possibly know how to use the Web to find answers. What hypocracy. Incredible.

Change History

Changed 7 years ago by jg

  • owner changed from jg to holt
  • milestone changed from Never Assigned to Update.1

Changed 7 years ago by holt

Dear GGilliom,

Have you tried asking your specific questions direction to HELP(at-sign)LAPTOP.ORG ? We have a team of 30 volunteers working hard to answer questions 24hrs per day, and would love to give a shot helping you.

Also definitely please check out our Support FAQ ( http://wiki.laptop.org/go/Support_FAQ) and very active community/live support forums within the link below.

Many thanks for your patience...looking forward to help, OLPC Support ( http://support.laptop.org)

Changed 6 years ago by mstone

  • keywords touchpad added
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